Service system sweetens support for Veco™ clients

20th March 2014

Leading property software and services provider Eurolink has ‘pushed the button’ on its new Client Services support system, ‘The Hub’.

The new web-based support system will help clients more easily communicate directly with the Eurolink services team in a variety of ways.

“With the launch of The Hub, we strive to achieve ‘world-class’ support, helping our clients get the most value out of their software,” said Eurolink Client Services director Ariana Louis.

In addition to logging support tickets and requesting product enhancements, the new support system allows the Eurolink user community to access the latest product documentation, knowledge base, release notes, and product alerts. Highlighted features of The Hub include:

– User Interface – Logging new support issues and product enhancement requests is easy with a simple interface.

– Knowledge Base – Future development of a knowledge base to provide access to frequently asked questions (FAQs), technical support issues and reference documentation.

– Technical and News Updates – View relevant news and product alerts to Eurolink software.

‘We’ve spent the last 18 months developing an intelligent online support system that meets clients’ needs swiftly and effectively,’ said Ariana Louis. “The Hub is leading the way in this industry”.