Letfirst won the award for Best Innovation Lettings Agency – Bronze for destigmatising the lettings industry by offering lettings services to tenants on state benefits. These services require an IT system capable of coping with the most complex of business demands, which is why Veco is the obvious software choice for the Orchard & Shipman group-owned business.

Duncan McConville, the group’s business improvement manager, explains:

“It’s a single system that we can use for our different parts of the business. It’s customisable & flexible, which allows us to adapt to those operations and fit particular contract works or residential letting models. We’re a fairly diverse group and different parts of the business operate in fairly diverse ways and have fairly slightly different offerings for landlords.”

McConville also values Veco’s ability to help the business remain compliant with the Association of Residential Letting Agents’ operating standards, plus Eurolink’s in-depth market knowledge. “They clearly know lettings and the property industry and they know in a lot of detail what we need.”