Extended Service Desk hours greatly welcomed after soft launch

12th October 2016

To better meet the needs of its clients, leading proptech software services provider Eurolink recently extended its service desk opening hours for software support as of 1st September 2016. It’s Service Desk will be open for Veco™, Eurolink and Agent software support from 8:30am to 6:00pm Monday to Friday just in time for the busy autumn period for letting and estate agents.

In addition to extended opening hours clients of Eurolink can use ‘The Hub’ available at hub.eurolink.co to register questions and issues and receive service updates 24 hours a day 7 days a week.

“Our clients are at the heart of our decisions and we spare no effort to improve the services we offer them,” said Nigel Poole, Managing Director at Eurolink. “Extending the opening hours of our Service Desk for our software clients, in addition to our enhanced online tools, is in keeping with our goal of providing better service and has been greatly welcomed in research after our soft launch”

Duwayne Lake, Head of Service Desk at Eurolink said: “This change will allow us to bring our telephone services operating hours closer in line to the operating hours of our clients, ensuring we are available to provide assistance at times more suited to their needs. This is just one step in improving the already high expectations of our service desk operations.”

Clients can now contact a Eurolink representative by phone from Monday to Friday, between 8:30am. and 6:00pm. Eurolink receives close to 12,500 service desk requests per year, making telephone services a key component of client satisfaction.