Blog by Richard Murray, CEO of Veco™ According to the Harvard Business Review, the greatest barrier to customer centricity is the lack of a customer-centric organisational culture. A company must have leaders who deliberately cultivate the necessary mindset and values in their employees. Being customer-centric means putting the customer at the heart of everything you […]
There have been few topics as divisive as Vaccines, but in 2021 it became more than just a talking point, it became the turning point in allowing life to start getting back to some form of normality. Overnight, brands such as AstraZeneca, BioNTech, Moderna and Pfizer became as familiar as car brands. Whatever your opinion […]
Flexible Working is “rightly here to stay” The high streets have re-opened, the restaurants and bars have been dealing with the pent up demand and usual summer trade; and the kids will soon be returning to school. For all intents and purposes you could be mistaken for thinking that the pandemic will soon be a […]
Property management gets a bad rap sometimes as being full off of administrative tasks that can often be fairly low-value and repetitive, but none the less vitally important and cannot be avoided. One of the grey areas of property management has always been void periods. Landlords hate them and would rather that they didn’t exist […]
It is hard to believe that it is ten years since Apple unveiled its digital assistant ‘Siri’ in October of 2011. Since then the virtual digital assistance space has evolved and become more sophisticated. There is hardly an essential household electronic ‘smart’ device that does not integrate this sort of functionality. Whether your personal favourite […]
2021 has been a fast moving year for the property market, and none more so for the technology that drives that market behind the scenes. With that frantic movement has been some very interesting developments in the portal space, which has led to a wider discussion about data. After all, the portals are reliant on […]
Both the underperforming and the super successful agent have 24 hours in their day. So what’s the difference? It’s about time management and prioritising, learning how to work smarter instead of harder and make the most of your workday. Download our Masterclass On Productivity For Estate Agents for actionable advice that you can apply now […]
In a market where fees are about to be banned and competition is rife, now is the time for agents to review their service and find ways they can continue to improve their service levels. Other agents may consider lowering fees or providing the bare minimum a landlord or tenant has come to expect; both […]
One of the most influential business books on the market is The 7 Habits of Highly Effective People by Stephen R. Covey. For those of you who haven’t read it (which is staggering, since over 15 million copies have been sold!), it’s a life-changing book that outlines the seven key habits that you should adopt […]
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